Yes, it is possible to switch from applied science to an office or customer service role. To make the transition, soft skills such as communication, customer service, and problem-solving abilities would be essential. Additionally, knowledge of office software and administrative tasks may be helpful. It's important to highlight any transferable skills you have and show your willingness to learn and adapt to new roles and responsibilities. Networking and gaining experience through internships or part-time work in a relevant field may also increase your chances of securing a new role.